The travellers route

There are good reasons to engage travellers in the development of journey-planning platforms, but few platforms do it. Recognizing this paradox as a dilemma is a first step to change the status quo (if you want to).

• Public values: important and hard to secure
• Accounting for trade-offs
• Operationalization of public values
• User involvement
• The travellers’ needs
• Mapping stakeholders
• End-users and public values
• Concluding the travellers’ route